March 18, 2020

Dear valued customer,

The increasing risk of the coronavirus (COVID-19) is of great concern to us and is prompting several changes to the way we live and work. Our efforts are focused on meeting your needs while keeping our employees, customers, and families safe.

We want to assure you our teams are taking precautionary measures to help slow the spread of coronavirus. These measures require immediate changes we want to make you aware of:

Restricting face-to-face meetings . Ours is a relationship business, and we take great pride in the relationships we have with you. However, there is now a risk with face-to-face interactions, and as a result, our sales force will limit in-person calls and instead maximize use of electronic communications or phone calls to contact you. If you have a preferred communication method, please contact your salesperson.

Restricting access to our facilities. In order to limit exposure, we are stopping all non-essential visits to our facilities, while continuing to safely meet your needs. We are asking anyone coming to our facilities to:

-        Check for symptoms of COVID-19: fever, cough, shortness of breath, or ANY flu-like symptoms

-        Identify if you have had any close personal contact with anyone in the last 14 days who has tested positive for COVID-19

Anyone who has symptoms or has been exposed to someone with COVID-19 in the last 14 days will not be allowed at our facilities.

Limited exposure at our facilities . Healthy customers are welcome to pick up product as planned. We know many of you have relationships with people at our facilities, but please limit time spent outside vehicles while on-site at our facilities.

Prepare for changes. We are not currently aware of any disruptions in our supply and have adequate inventory of many products our customers need . We expect to meet our customers’ known spring needs unless there is a logistics or manufacturing disruption. We are well positioned to serve you . However, the situation is rapidly changing, and we will communicate additional information as it becomes available.

Our sales and customer services teams are fully trained to serve your needs. Your business is very important to us, and we appreciate your understanding and flexibility during this time. 

Consideration of your safety. If you have concerns about your health and safety or the current recommended actions in response to COVID-19, information is available at cdc.gov.

If we can assist you in any way, contact your local sales or service personnel.  Thank you.