Read immediately – Keep for future reference

Dear Valued LP Gas Customer:

While LP gas (propane) is a very safe and reliable heat source, like all gas, if it leaks, it can cause injury, death, and property damage.  As your LP gas provider, we take your safety seriously.  Therefore, we are sending you this letter to remind you of safety procedures you must follow to ensure that you and your family are safe when using LP gas. 

You and your family must read this letter and the attached brochure entitled “Important Propane Safety Information.”  Keep it nearby and periodically reread it.  Failure to follow the safety precautions in this letter and this brochure could result in a gas explosion and fire or death by asphyxiation from carbon monoxide (CO) produced from appliances which are not operating or vented properly. 

Below are several precautions that are in the brochure that we want to highlight:

·       If you smell LP gas, if you think you hear gas escaping, or if a gas detector is alarming, 

-    IMMEDIATELY put out all smoking materials and other open flames,

-    DO NOT operate lights, appliances, thermostats, garage door openers, telephones or cell phones,

-    IMMEDIATELY get everyone out of the building or area where you suspect gas to be,

-    TURN OFF the main gas supply valve on your propane tank(s) if it is safe to do so, by turning the shutoff valve to the right (clockwise),

-    CALL your propane retailer from a neighbor’s home or other nearby building or use your cell phone from a safe location outside the premises and away from the gas leak area.  

-    CALL 911 or your local fire department  if you can’t reach your propane retailer,

-    DO NOT re-enter the building or area until your propane retailer or safety personnel tell you it is safe.

-   BEFORE you attempt to use any of your propane appliances, your propane retailer or a qualified service technician must check your entire gas piping system to ensure that it is leak-free.


·       LP gas can cause injury, death or property damage if it leaks and ignites.  To prevent this, do the following:

-    Everyone in your family should scratch and sniff the blue circle on the attached brochure. Learn what LP gas smells like. 

-   Buy, install and maintain at least one LP gas detector per manufacturer’s instructions, which is designed to alarm when gas has leaked. This is because there are some situations where you may not be able to smell LP gas.  If alarm goes off, take the same precautions as if you smell gas.


·        Exposure to Carbon Monoxide (CO) can cause injury or death. To prevent this, do the following:

-   Buy, install and maintain a Carbon Monoxide detector per manufacturer’s instructions, which is designed to alarm when CO is detected. This is because you typically cannot taste or smell CO, which is produced from appliances that are not operating properly

-   Everyone in your home should be aware of the symptoms of CO, including Headache, Dizziness, Fatigue, Shortness of breath and Nausea.

-   If you or a family member shows physical symptoms of CO poisoning, get everyone out of the building and call 911 or your local fire department.


·        DO NOT try to repair, modify or alter your propane piping system or connected appliances.  Only allow qualified personnel to work on it. 


·       DO NOT attempt to relight any pilot lights. If a pilot light has gone out there may be a safety problem. Call your propane retailer at 888-488-3737 to relight all pilots or contact a qualified service technician to perform service or maintenance on you propane appliances


·       AVOID RUNNING OUT OF GAS. Safety hazards, including fire or explosion can result.

-    If you have run out of LP gas or your service has been interrupted, call your salesman on his cell phone (as listed below) or the Grinnell Main Office immediately at 888-488-3737 so that we can come out and inspect your gas piping and check for leaks. Arrangements then can be made to relight the pilot lights by a qualified technician.

-    If you have run out of gas, you need to do the following:

§   Close the service valve on your LP gas tank.

§   Shut off all gas valves for appliances that use LP gas.


In addition to the attached documents, you can learn more about safety precautions that need to be taken for safe use of LP gas in your home or business at http://www.propane.com/residential/.  This website contains a link to a product safety brochure and a product safety manual with extensive information on propane safety.  To educate your kids on propane safety, go to http://propanekids.com.

New Century FS Propane Contacts
Name Service Territory Cell Phone Plant Landline
Terry Saunders Poweshiek 641-990-4415 Grinnell 641-260-2060
Milo Rabourn Jasper 641-990-9108 Newton 641-792-7828
Chris Dawson Marshall 641-990-2078 State Center/Albion 641-488-2295
Tyler Minteer Marshall/Grundy 641-485-6942 Whitten 641-366-2660
Jordon Hiney Story/Polk  641-990-1661 Nevada/Melbourne 641-482-3450
Rick Riffle Tama 641-751-1537 Toledo 641-484-3500
Chris Stansbery Tama/Black Hawk 319-330-4858 Traer 319-478-8781
Shane Franklin Tama/Black Hawk 319-239-2589 Traer 319-478-8781
Jason Blattner Iowa/Benton 319-560-1740 Millersburg 319-655-7953
Rich Miracle Benton 319-560-0868 Vinton 319-472-2394
Chad Eckrich LP Service 641-990-1873 Grinnell 641-260-2060
John Anderson LP Service 319-243-9022 La Porte City Energy 319-342-3057
Jack Brandt LP Service 319-239-1015 La Porte City Energy 319-342-3057
Matthias Schwartzkopf Energy Sales 515-320-1239 Whitten 641-366-2660
Jay Christie Energy Sales 641-990-0249 Grinnell Main Office 641-236-3117
Main Office   641-236-3117   888-488-3737